Shipping policy
Last updated: November 2026
Morrow Soft Goods ships from Los Angeles, California. US orders over $250 ship free.
How much does shipping cost?
US orders over $250 ship free using UPS or USPS ground services. We choose the service based on your package size and destination. Orders under $250 ship at a flat rate based on destination, shown at checkout. International shipping rates are calculated at checkout.
When will my order ship?
Orders typically ship within 3 business days or less (Monday–Friday, excluding US holidays). During our holiday sale, from mid-November through early December, please allow extra time: processing can take up to 7 business days. You'll get an email with tracking as soon as your order ships.
If your order includes a preorder item, to reduce our carbon footprint, your order will ship together once every item is available. If you need your in-stock items sooner, please place them in a separate order.
How long does delivery take?
US orders usually arrive 2–7 business days after they ship.
Which carriers do you use?
US orders ship with UPS (Ground or Ground Saver) or USPS (Ground Advantage or Priority Mail). We pick the carrier and service based on your package size and destination. Fabric swatches ship by USPS.
Do you offer expedited shipping?
Yes, we can expedite most orders, though it isn't offered at checkout. Email hello@morrowsoftgoods.sbs with your order number (or the items you'd like, if you haven't ordered yet), your zip code and the date you need it by, and we'll send you a quote. If you wish to proceed, we will send an invoice for the expedited shipping cost.
Do you ship to APO/FPO addresses or US territories?
Yes. We ship to APO/FPO/DPO military addresses and US territories, including Puerto Rico, by USPS. Standard rates and free shipping over $250 apply.
Do you ship internationally?
Yes, to these countries: Canada, United Kingdom, Ireland, Australia, New Zealand, Japan, Singapore, Hong Kong, France, Germany, Netherlands, Belgium, Luxembourg, Switzerland, Austria, Denmark, Sweden, Norway, Finland, Spain, Portugal, Italy, Cyprus, United Arab Emirates, Saudi Arabia and Qatar. International orders ship by DHL. International checkout, including local currency, shipping rates and any duties or taxes shown, is managed by Shopify Managed Markets, our international checkout provider.
Can I return an international order?
No. All international orders are final and cannot be returned or exchanged.
Who pays duties and taxes on international orders?
The customer does. For most international orders, duties and taxes are calculated and collected at checkout by Shopify Managed Markets, our international checkout provider, under its own terms. Morrow Soft Goods does not calculate these amounts and is not responsible for those calculations.
If a customs authority charges any duties, taxes or fees that were not collected at checkout, the customer is responsible for paying them. Morrow Soft Goods will not refund or reimburse those charges.
International orders ship at the customer's own risk and are not eligible for refunds, including orders refused, abandoned or returned to us because of unpaid duties, taxes or fees.
What if my package is lost, stolen or damaged?
We know this situation is unfortunate, but it does happen once in a while. That's why we strongly recommend adding ShipInsure shipping protection at checkout. If your package is lost, stolen or damaged in transit, you can file a claim directly with ShipInsure for a timely replacement or refund. ShipInsure is optional and non-refundable once your order ships. If you didn't add ShipInsure, email hello@morrowsoftgoods.sbs and we'll help you file a claim with the carrier and do our best to help resolve it. However, carrier claims can be limited, slow and frustrating, which is why we strongly recommend ShipInsure for an easy resolution.
What if my order arrives damaged?
Email hello@morrowsoftgoods.sbs as soon as possible with your order number and photos of the item and packaging.
Can I change my shipping address or cancel my order?
Email hello@morrowsoftgoods.sbs as soon as possible and we'll do our very best to catch your order before it ships. Once an order has shipped, it can no longer be changed or cancelled. Please double check your address at checkout. We aren't responsible for orders sent to an address entered incorrectly.
Can I send an order as a gift?
Yes. Add a gift message in your cart. For corporate or bulk gifting, email hello@morrowsoftgoods.sbs.
Questions?
Email hello@morrowsoftgoods.sbs, or text 323-973-2447, Monday–Friday, 9am–5pm Pacific.
Return and refund policy
Last updated: November 2026
You can return unused, unwashed items in their original packaging within 30 days of your order date for a refund to your original payment method. Return shipping is deducted from your refund, unless you drop off your return at our Los Angeles Studio.
What can be returned?
Items that are unused, unwashed and undamaged, in their original packaging with hangtags attached. Returns must be requested within 30 days of your order date. For pre-order items, you have 30 days from the date your item ships.
What can't be returned?
- Final sale items, meaning anything marked "Final Sale" on the product page or bought with a final sale promo code
- Items that have been used, washed or show signs of wear, or that are missing their hangtags
- International orders
- Gift cards
- Swatches
Is there a restocking fee?
No. There's no restocking fee for items returned unused and unwashed, in their original packaging with hangtags attached.
If a returned item doesn't meet these conditions, we may still accept it at our discretion and deduct a fee, typically 10–15% of the item price, from your refund. This may apply to items that arrive back to us not in their original condition, including but not limited to hair, pet hair, stains, odors, dirt, excessive wrinkling or crumpling, or missing hangtags.
Can I exchange an item?
We don't offer direct exchanges, but getting the right piece is easy. Simply return the original item for a refund and place a new order for the size or color you'd like. That way, your new order can ship right away without waiting for your return to arrive.
How do I start a return?
- Email hello@morrowsoftgoods.sbs with your order number and the items you'd like to return.
- We'll send you a return authorization and a prepaid return shipping label.
- Pack the items in their original packaging and send them within 14 days of getting your label.
Returns sent without a return authorization will not be accepted.
In Los Angeles? After you email us for a return authorization, you can drop off your return at our Studio, 4099 N Mission Rd, Ste C, Los Angeles, CA 90032, Monday–Friday, 10am–4pm. Returns are inspected after drop-off, not while you wait, and the regular refund timeline applies.
How much will I get back?
You'll get the purchase price of the returned items, minus the cost of the return shipping label. Original shipping charges and ShipInsure shipping protection are non-refundable. If you drop off your return at our Studio, no return shipping is deducted.
When will I get my refund?
Please allow up to 5 business days after your return arrives for inspection and processing. Once your return has been inspected, we'll initiate your refund through Shopify and you'll receive an email confirming we have submitted the refund. Most refunds appear back on your original form of payment within 5–10 business days, depending on your bank or payment provider. If you've received your refund confirmation but don't see the funds yet, please contact your bank or payment provider directly.
What if my item arrives damaged, defective or wrong?
Email hello@morrowsoftgoods.sbs within 14 days of delivery with your order number and photos of the item and packaging, and we'll work with you to make it right.
Can I return a gift?
Yes, within 30 days of the original order date. Email hello@morrowsoftgoods.sbs with the order number or the buyer's name. Gift returns are issued as store credit to the gift recipient.
Do you offer price adjustments?
No. We're unable to offer price adjustments or partial refunds if an item goes on sale after you purchase it.
Questions?
Email hello@morrowsoftgoods.sbs, or text 323-973-2447, Monday–Friday, 9am–5pm Pacific.